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From physician and dental practices to clinics, skilled nursing, and assisted living, Florida care providers run on systems that can't go down. We keep the systems your care runs on up, support your EHR/eMAR, protect patient and resident data at every layer, and hand your compliance team survey-ready documentation. 25+ years, with HIPAA built in — not bolted on. Start with a free IT discovery call.
Tell us about your organization and we'll reach out to set up an initial discovery session — typically within one business day. No obligation, no sales pitch.
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Plexus provides healthcare IT support for care organizations of every kind across Florida. That means medical practice IT support for physician offices and clinics, dental IT support for dental practices and groups, and nursing home IT support that extends across skilled nursing, assisted living, and independent living communities. Same team, same standard — whether you run one location or twenty.
A dental practice runs on its schedule and its operatories — when either goes down, the whole day backs up. Our IT support for dental practices keeps the software your team lives in running, whether that's Dentrix, Eaglesoft, or Open Dental, and when an issue turns out to be on the vendor's side, we work with their support directly instead of leaving you to play middleman. That comes with secure, HIPAA-aligned handling of patient records and digital imaging, dependable front-desk and operatory hardware, and one consistent standard across every location for growing dental groups — quiet, reliable IT so your team can stay focused on patients, not the computers.
Lightweight agents run on every server, workstation, and network device — watching health, disk, patching, and your clinical apps around the clock. Endpoint security auto-contains threats in real time, alerts route to our team instantly, and critical (P1) issues carry a guaranteed one-business-hour response, with after-hours emergency escalation when a unit or front desk goes down. Tested backups and failover mean an outage is a short interruption, not a lost shift.
Encryption at rest and in transit, enforced MFA, role-based access controls, and audit logging retained six years. Data-loss prevention and email encryption keep PHI protected on every device and message, backups are encrypted and tested, and we sign a Business Associate Agreement. Most important: you get documentation you can hand an auditor or state surveyor on demand — compliance built into delivery, not bolted on.
We're your first call for EHR/eMAR and dental practice-management issues on platforms including but not limited to eClinicalWorks, PointClickCare, MatrixCare, athenahealth, Dentrix and Open Dental. We rule out and fix anything on your side — network, devices, connectivity, and access such as user roles and IP whitelists — and when it's an application- or vendor-level problem, we work directly with your EHR's support team to get it resolved, so tickets don't bounce back and forth while patient or resident care waits.
One centrally managed standard across every practice location and facility — the same security baseline, the same support, one accountable team, whether you run two sites or twenty. New clinicians and aides are onboarded securely on day one and departed staff lose access immediately. Remote support statewide, with technicians on-site when a fix needs hands on the ground.
"We run 24/7 long-term care facilities on both coasts of Florida — our systems simply can't go down. Plexus keeps them running and responds fast on everything, big or small. Reliable IT we'd recommend to anyone."
"We've worked with Plexus for many years — first across Florida, now across South Carolina. They handle all our IT and keep us secure, and it's been a great experience the whole way. This is the kind of IT partner you want by your side."
One managed package — priced per user, or as a per-location flat rate for multi-location groups — built for how healthcare and senior-care providers actually run, with a team that knows compliance-driven care. Remote and on-site across Florida, here's what's included:
Choose a flat per-user monthly fee, or a per-location flat rate for multi-location groups — predictable across every site you operate.
A responsive U.S.-based helpdesk, plus technicians who come to the location when a fix can't be handled remotely.
First-call triage: we fix the local and access side, and coordinate with your EHR vendor's support for application-level issues so tickets don't stall while care waits.
Security controls and survey-ready documentation aligned to the HIPAA Security Rule — evidence on demand, plus a signed BAA.
Endpoint detection & response, MFA, monitoring, DLP, and incident response built around patient and resident data.
Licensing, email, collaboration (Teams or Google), identity, and security hardening — managed across your whole organization, whichever platform you run.
Fast, secure onboarding and offboarding of staff and equipment — essential when clinical turnover is constant.
Wi-Fi, switching, firewalls, and circuits monitored and maintained across every building.
Encrypted, tested backups of ePHI and a rehearsed incident-response plan aligned to HIPAA/HITECH notification rules.
…plus business continuity, vendor coordination, equipment procurement, and the day-to-day extras a care operation runs on — all under one accountable team.
For skilled nursing and senior-living operators, we also build and deploy Marquee Displays — our own wall-mounted, locked-down touchscreen kiosks that let staff log care and maintenance right at the point of care. No patching, no anti-virus, no data stored on the device, and they work with the web-based EHR/eMAR tools your facility already uses. In daily production across dozens of facilities nationwide — supported by the same team that manages your IT.
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(727) 955-8142
