Skilled nursing, assisted living, and senior living communities run on systems that can't go down — EHR/eMAR, Wi-Fi, and clinical apps, around the clock, for staff that turns over constantly and residents whose data has to stay protected. We've supported long-term and post-acute care for years, with a dedicated practice and our own point-of-care hardware.
Average P1 critical response — resident-care issues first
99.9%
Uptime SLA across every facility you operate
24/7
Monitoring for the systems resident care depends on
25+
Years supporting long-term & post-acute care
Technology That Keeps Care Running Around the Clock
Long-term care IT fails differently than office IT. When a system goes down, it doesn't inconvenience a desk — eMAR is unavailable at med pass, a unit loses access to care plans, and staff improvise while residents wait. Your environment runs 24/7, spans multiple buildings, and turns over staff constantly. Most IT providers aren't built for that. We are.
We keep the systems resident care depends on — EHR/eMAR, Wi-Fi, and clinical applications — monitored around the clock, with fast response when something goes down on a unit, day or night. And we standardize IT across every facility, so no single building becomes the weak link.
Security and compliance are built in, not bolted on. We protect resident data with encryption, enforced MFA, access governance, and tested backups — and we keep the documentation you can produce on demand when surveyors, auditors, or referral partners ask. These are the practices long-term and post-acute care providers depend on.
Also serve medical practices or clinics?Our Healthcare IT page covers HIPAA-aligned managed IT for practices, clinics, and multi-site medical groups.
EHR/eMAR, Wi-Fi, and clinical apps monitored 24/7, with fast response when something goes down on a unit — because care doesn't pause, and neither can your IT.
02
HIPAA & Survey-Ready Security
Encryption, enforced MFA, access governance, audit logging, and tested backups — with documentation you can produce on demand for surveyors and auditors.
03
Multi-Facility Standardization
Consistent, centrally managed IT across every building, with one accountable team — the same standard whether you run two facilities or twenty.
04
Remote & On-Site Support
A responsive help desk plus technicians who come to the building when a fix can't be handled remotely — flat-rate and built for multi-facility chains.
05
Secure Staff On- & Offboarding
Fast, secure onboarding and offboarding of staff and their devices — essential when clinical turnover is constant and resident data is on the line.
06
Equipment Management, Procurement & Cybersecurity
Per-site equipment inventory at Plexus with redeployment, IT procurement, and comprehensive cybersecurity — endpoint detection, monitoring, and response built around resident data.
The Before & After
Challenges we solve for care providers
What your communities get with Plexus
A unit going dark when EHR or Wi-Fi drops
24/7 monitoring that catches issues before care is affected
Scrambling for documentation before a state survey
Survey-ready HIPAA security and documentation, on demand
Constant turnover leaving stale accounts and lingering access
Fast, secure onboarding and offboarding of staff and devices
Every building running IT a little differently
One standardized, centrally managed standard across all facilities
No one tracking equipment across multiple sites
Per-site inventory at Plexus, with redeployment and procurement handled
Purpose-Built Hardware
In daily production nationwide
Marquee Displays — Point-of-Care Kiosks Built for the Floor
Marquee Displays are our own wall-mounted touchscreen kiosks for long-term care — letting staff log care and maintenance right at the point of care. They run a custom, locked-down OS that needs no patching, no anti-virus, and no IT babysitting, and they work with the EHR and web tools your facility already uses.
17- and 21.5-inch touchscreens; slim VESA wall mount
01Do you support EHR platforms like PointClickCare or MatrixCare?
Yes. We keep clinical and EHR/eMAR platforms online, fast, and properly integrated, and coordinate directly with your software vendors so issues don't bounce back and forth while a unit waits.
02Can you keep us HIPAA-compliant and ready for state surveys?
Yes. We build security and documentation around the HIPAA Security Rule and the realities of senior care — encryption, MFA, access controls, audit logging, and tested backups — so you can produce evidence on demand rather than scrambling before an audit or state survey.
03We operate multiple buildings. Can you standardize IT across all of them?
That's one of our strengths. We deliver consistent, centrally managed IT across every facility, with one accountable team — the same standard whether you run two buildings or twenty.
04Our staff turns over constantly. Can you handle the onboarding?
Yes. We make secure account onboarding and offboarding fast and repeatable, so new aides and nurses are productive on day one — and departed staff lose access immediately, which is critical for protecting resident data.
05Do you offer point-of-care hardware for our buildings?
Yes — we build and deploy Marquee Displays, our own wall-mounted 17-inch touchscreen kiosks built for long-term care. They run a locked-down operating system with no data retained and no patches, and work with web-based programs including the largest long-term care eMAR provider.
Let's Keep Your Communities Running
Start with a complimentary IT & security assessment — a genuine review of your uptime, resident-data security, EHR performance, and support gaps. No boilerplate, no pressure.
